Refund Policy

At Classicshelf.in, we want you to have a smooth and satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, our Refund & Return Policy outlines the process and conditions under which refunds, replacements, or returns are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • You received a damaged, defective, or incorrect book/product.

  • The return request is placed within 7 days of delivery.

  • The product is in its original condition, unused, and with all original packaging intact.

Note: We do not accept returns for digital products (eBooks, audiobooks, etc.) or gift cards.

2. Non-Returnable Items

  • eBooks, audiobooks, and other digital content.

  • Books purchased under clearance/discounted sales (unless damaged or defective).

  • Personalized or special-order items.

3. Return Process

  1. Contact our customer support team at contact@classicshelf.in within 7 days of receiving the order.

  2. Provide your order number, details of the issue, and photographs (if the product is damaged/defective).

  3. Once your request is approved, we will arrange for a return pickup or provide instructions to ship the book back.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the refund status.

  • If approved, the refund will be processed within 5–7 business days to your original payment method (Credit/Debit Card, UPI, Wallet, Net Banking).

  • In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI.

5. Replacement Policy

  • If you receive a damaged or wrong book, you may request a replacement instead of a refund.

  • Replacements are subject to stock availability. If the book is out of stock, a refund will be issued.

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order (or before shipment).

  • Once the order is shipped, cancellation requests will not be accepted.

7. Shipping Costs

  • If the error is on our side (wrong/damaged/defective item), we will bear the return shipping charges.

  • If the return is initiated for any other reason (e.g., change of mind), the customer will bear the return shipping cost.

8. Contact Us

For any refund or return related queries, please reach out to us at:

Classicshelf.in
Email: contact@classicshelf.in
Phone: +91-9589100321
Address: Astitva Prakashan, Shivam Complex, First Floor, Koni, Bilaspur, Chhattisgarh 95009